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Pledge

Professional focus dedicated service

· The machines and equipment sold by Worldbest Machinery are guaranteed for one year free of charge from the date of purchase. The Company will continue to provide paid maintenance and life-long maintenance services to customers.

· Fault Contact: The customer shall clearly state the product failure situation, the name, address, telephone number and contact person in written form, and fax or e-mail to Sebang Machinery so that our technical personnel can determine the cause of the malfunction and formulate the solution.

· Repair time commitment: from the failure notice received within 24 hours must give a solution, if necessary, provide 48 hours on-site maintenance services. Technical Advisory Tel: , maintenance fax: , maintenance E-mail: .

· Customers in the process of using the product any failure, may at any time notify the state machinery, the company will be responsible for sending technical personnel home maintenance services. Since the date of purchase within a year of state machinery is responsible for free maintenance services, but need to replace the parts, consumables need to charge a reasonable fee (damaged within three months after the technical parts inspection is a quality problem can be replaced free of charge by the company).

· In order to ensure the normal operation of the equipment, the customer must select the skilled equipment operators and maintain the equipment regularly. Due to the operator violation of procedures caused by equipment failure, resulting in equipment can not operate properly, need to charge a reasonable fee (the price charged by region).

· After the warranty period, according to the location of the pricing pricing, the state machinery failure notice received after the reply quote, to be confirmed after the customer signature back, I sent home maintenance company. After the maintenance of equipment by the relevant personnel to confirm the normal customer, the customer paid the relevant maintenance costs.

· Shibang Machinery will send technical personnel: a serious and responsible attitude to customer service, such as customer of the Company have any comments or technical staff work attitude is not satisfied with the phenomenon of arbitrary collection fees, please call complaints so that we Better for you.

Technical Support

Difficult to consult

Customers in the installation process in case of failure or problems, please feel free to contact us, we will truthfully, dedicated answer, in time for you to solve simple problems, to avoid downtime and waiting for the pain of maintenance, save time and reduce maintenance costs.